WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES FOR PRINTS are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
|$0.00||$174.99||$5.99||$7.99||$14.99||$11.86 + any fees required for duties and taxes.|
|$175.00||$262.49||$9.99||$11.99||$19.99||$21.24 + any fees required for duties and taxes.|
|$262.50||$349.99||$14.99||$14.99||$23.99||$24.99 + any fees required for duties and taxes.|
|$350.00||$524.99||$18.99||$21.99||$29.99||$33.74 + any fees required for duties and taxes.|
|$525.00||$699.99||$21.99||$27.99||$34.99||$37.49 + any fees required for duties and taxes.|
|$700||$3.499.99||$49.99||$74.99||$99.99||$62.49 + any fees required for duties and taxes.|
|$3.500.00||Plus||$99.99||$149.99||$199.99||$124.99 + any fees required for duties and taxes.|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping for these items is currently FREE within the continental USA. Packing and shipping times range from 3-12 business days plus any extended shipping time due to Covid-19. Tracking information will be emailed to you as soon as available.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We accept returns for original artwork up to 10 days after you've received it. If artwork was damaged in shipping or there is any problem at all with the artwork please be in touch immediately upon receiving it. If you decide to return the artwork, we expect it to be repacked the same way we packed it and we will provide you with a shipping label to use to send it back to us. We will send you a refund within 10 days of receiving the artwork back, minus the cost of the shipping label and a 15% restocking fee.
- All sales of prints are final. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints do arrive damaged, please keep all packaging and email Support@AshiraSiegelFox.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final however please contact Support@AshiraSiegelFox.com as soon as possible if you do want to cancel your order. We will do our best to stop the printing but no promises.
HOW LONG DOES IT TAKE TO PROCESS A REFUND FOR A successfully CANCELED PRINT SALE?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
Please email Support@AshiraSiegelFox.com for any questions.
how do i CONTACT someone about my order?
You can reach out at any time through the contact page or by emailing Ashira@AshiraSiegelFox.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I'm so excited you asked! The easiest way to stay in the loop is by signing up for our newsletter! You can also follow me on my social media pages where I'm constantly posting about new work!